Frequently Asked Questions
Professional Answers for Your Security Needs.
Get clear answers about our secure payment process, professional installation, comprehensive warranty, and 24/7 technical support.
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FAQ Categories
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Email Support Call SupportBuying & Checkout
Yes, we use industry-standard encryption and secure payment gateways (like Razorpay) to ensure your transaction data is fully protected.
We accept all major Credit/Debit cards, Net Banking, UPI, and popular mobile wallets. Cash on Delivery (COD) is also available for select locations in Kerala.
Yes, once your order is confirmed, you can track its status in real-time from your account dashboard under 'Order History' or via the tracking link sent to your email.
We currently specialize in Kerala with a focus on Kozhikode. You can check your pincode on any product page for instant serviceability and delivery estimates.
Installation
Yes, we provide expert on-site installation for all our products. You can opt for installation during checkout for serviceable locations in and around Kozhikode.
Most residential installations are completed within 4-6 hours. Larger enterprise or multi-camera projects depend on site complexity and are scheduled as per your convenience.
Yes. We specialize in enterprise-grade security solutions, including multi-site monitoring, centralized storage, and advanced AI-enabled surveillance.
Warranty & Support
Most products come with a 1 to 2-year manufacturer warranty. Specific warranty periods are listed on the technical specifications section of each product page.
Simply contact our support team with your order ID. We provide on-site service support for all products installed by our team during the warranty period.
Yes. Our support desk is available round-the-clock for critical troubleshooting. You can reach us via WhatsApp, phone, or email for instant assistance.
Still Have Questions?
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Our team can help you select products, plan installation, and define the right monitoring setup.
